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Policy

Policy

1 - Cancellation Policy:
If cancelled or modified up to two (02) days before date of arrival, no fee will be charged
If cancelled or modified later, 100 percent of the first night will be charged.
In the case of no-show, the total price of the reservation will be charged.

2 - Payment or Deposit Policy:
The deposit will be charged one (01) day before date of arrival.
We will not keep the room without the deposit.

The merchant was guaranteed by Vietcombank which is the largest bank in Vietnam. Here is the details:
- Terminal ID: 1075-7615
- Merchant Number: 0001-0770-1190-634
 
 

3 - Breakfast or Meal Plan: Simple breakfast is included in the room rate.

4 - Early Check-in: Before 07.00 AM will be charged 50% of the room rate.

5 - Late Check-out
01.00 - 02.00 PM will be charged 10% of the room rate.
02.00 - 03.00 PM will be charged 20% of the room rate.
03.00 - 04.00 PM will be charged 30% of the room rate.
04.00 - 05.00 PM will be charged 40% of the room rate.
05.00 - 06.00 PM will be charged 50% of the room rate.
After 06.00 PM will be charged 100% of the room rate.

6 - Extra Charge:
USD 5 per person per room per night.
The children is under 13 years old who will be free of charge.

7 - Transportation: Taxi/Cab is always available 24/7 in the front of hotel and airport. We recommend you to take VinaSun or Mailinh which is guaranteed.

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